Success Stories
Read the success stories below to find out how VMware Service Manager has helped clients around the world to effectively manage their service management and help desk requirements.
Agriculture
Archer Daniels Midland
ADM, the US agricultural giant, selects VMware Service Managert across its international network.
Charity
Barnardos
Barnardo's shows IT cares with VMware's IT Service Management application, VMware Service Manager.
Education
University of Technology of Delft (TU Delft)
VMware supports an ITIL implementation at the Netherlands largest technical university.
Finance
Horizon21
Horizon21 invests for the long-term with VMware's IT Service Management solution.
One of Australia's largest banks uses VMware Service Manager technology as an enterprise application to support a range of IT Service Management functions.
Government
Dept. for Regional Development
Department for Regional Development (Northern Ireland) chooses VMware technology to manage its extended support network.
DEWR's decision to replace their existing service management system with VMware is another step on the path of standardizing on Microsoft's .NET architecture.
The Ministry of Education underpins its successful IT Service Improvement Program using an ITIL best practice approach supported by VMware Service Manager technology.
The VMware Service Manager system was run out to Olympic venues around Sydney during the 2000 Olympics, to support a world first coordinated security effort.
Health
Erickson Video Case Study
Golden Ventures
VMware Service Manager is just the tonic for Golden Ventures
Insurance
Future Guarantee - Radian Group
A project to consolidate three problem management systems delivers a strategic business advantage to Radian.
Legal
Herbert Smith
Leading law firm Herbert Smith rules in favor of VMware Service Managert
Local Government
Aspiren
Aspiren puts VMware Service Manager to work on new National Performance Management Framework for local government.
VMware Service Manager has provided a low bandwidth web solution for a local council across a dispersed geographic region, when other vendors said it couldn't be done.
Integrating VMware Service Manager with mapping, ratepayer and contractor systems provides New Plymouth with a single view of all information related to a customer's call.
Oklahoma City uses VMware Service Manager software to streamline and improve its ITIL Service Management
Southampton City Council streamlines procurement process and meets service level agreements withVMware Service Manager software.
St Helens delivers new standards with VMware Service Manager.
Wellington City Council's Knowledge Solutions team breathed new life into their legacy applications using an IT Infrastructure Library (ITIL)-based solution and VMware Service Manager.
Wolverhampton City Council measures up with VMware ITIL Service Management
Online Shopping
Figleaves
VMware Service Manager enables figleaves.com to deliver continual improvement in IT Service Management excellence.
Petroleum
Karachaganak Petroleum Operating (KPO)
Karachaganak Petroleum Operating (KPO) in Kazakhstan, one of the world's largest oil and gas condensate fields, uses VMware Service Manager technology to support its IT operations.
Public Sector
Hampshire Constabulary
Hampshire Constabulary gets down to business with VMware Service Manager
Publishing
LexisNexis Butterworths
VMware Service Manager software enables LexisNexis Butterworths' blueprint for IT best practice
Retail
Central Garden & Pet
VMware's Service Manager yields growing benefits for Central Garden & Pet
Science
ANSTO
ANSTO adopts scientific approach to IT services with VMware Service Manager
Telecom
Northwestel
VMware Service Manager goes with the territory for Northwestel
An international supplier of mobile radio equipment has created a "virtual team environment" across its global subsidiaries, sharing corporate skills and resources.
Travel
Federal Hotels
New lookVMware Service Manager proves New Year hit for Federal Hotels
Galileo achieves business goals with VMware Service Manager web-based, global service management software.
VMware Service Manager web-based service management solution underpins Navigant's move to a centralized IT support structure to manage its international travel network.
Utility
Powercor
VMware lightens the load for Powercor’s IT Service Desk
Country Energy has implemented VMware Service Manager to integrate its service management infrastructure following a merger of three companies.
VMware Service Manager sparks positive change for EnergyAustralia.
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