NewsFebruary 4, 2005
Ionix Service Manager showcases global enterprise ITIL solution at UK HITSS 2005
At the UK HITSS 2005 (Helpdesk and IT Support Show), Ionix Service Manager will be demonstrating the IT Service Management solution - Ionix Service Manager - that has been described as an "ideal global service desk solution" in a recent vendor analysis conducted by the Help Desk Institute (HDI).
Ionix Service Manager's European General Manager, Simon Nugent explains "Ionix Service Manager's fully web-based architecture and advanced timezoning and partitioning functionality are the key features contributing towards its strength as a global enterprise solution".
According to HDI's report, Ionix Service Manager "enables a consistent service to be provided globally with minimal investment overhead." The report adds, "The genuine thinness of the application allows for great scalability and the provision for global support and use within distributed or locked down environments".
As an example of the application's use within a distributed environment, Ionix Service Manager cites its implementation in one of the world's largest oil and gas condensate fields in Kazakhstan in Central Asia - currently the biggest internationally funded project in the country. The operator of the fields, Karachaganak Petroleum Operating (KPO), has implemented Ionix Service Manager to manage all its Configuration Management and IT related service desk calls. As the support is provided across multiple sites in an area covering 280 square kilometres, the web-based architecture of Ionix Service Manager was vital to the success of the project.
Since its release, Ionix Service Manager has seen a strong uptake in local and international markets, contributing towards a year of record growth for Ionix Service Manager's UK and European offices. Within the UK, Ionix Service Manager is used across a range of sectors, including Technology, Finance and Government.
Ionix Service Manager will be demonstrating Ionix Service Manager at Stand 342 at HITSS - the Helpdesk and IT Support Show 2005. Visitors to the stand will also have the opportunity to win an "Ionix Service Manager orange" iPOD.
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